Manage Issues Tickets

Raise Tickets /issues on Hourglass Ticketing Application to log tickets.

This ensures that issues reported are not missed out by anyone in the team.

Track process of tickets

Track progress of tickets by updating status against each ticket. The tickets can be assigned or reassigned to different staff for closure of issues.

Visibility is provided in terms of the progress of issues raised

Upload supporting documents

Any document related to this issue/ticket can be uploaded against the ticket. Multiple documents can be uploaded against the ticket

Reports

Report on open/closed/in-progress tickets or tickets by assignee for identifying pending items. This can help in the re-assigning of issues to the appropriate staff for effective management of tickets.

Aging

View tickets by age and by assignee. The tickets can also be sorted by priority to ensure high priority tickets are targeted for closure.

Boost Productivity

In an age where communication via multiple modes [email, teams, skype, whatsapp, etc.] has become the norm, a single location to track all items is vital for ensuring smooth operational support in any organization. Be it a single location unit or a multi location organization, efficiently capturing and tracking all issues is vital for boosting production and reducing wastage of time.

Enhance visibility of customer satisfaction

Capture tickets reported by customer or even allow customers to raise tickets and provide visibility to customers or issues raised. Watch customer satisfaction soar with clear visibility on their issues.