Operational Applications

Digital applications for the processes that run your business every day.

From supplier quotations and inventory to service contracts, timesheets, ticketing and facilities, Hourglass IT provides practical applications that give operational teams control, visibility and a structured way of working.

RFQ & Procurement Inventory Service Contracts Timesheets Ticketing Facility Management

Our Operational Applications

Put structure around the work happening every day.

Operational teams often rely on spreadsheets, email, shared folders and disconnected systems. Our applications turn those activities into controlled, visible workflows.

Request for Quotation (RFQ)

Manage vendor enquiries, quotations, comparisons, approvals and procurement decisions with a transparent audit trail.

Inventory Management

Track stock, receipts, issues, transfers, consumption and inventory visibility across locations and operational teams.

Service Contracts

Manage customers, service agreements, renewals, obligations, billing information and contract lifecycle activities.

Timesheet Management

Capture time against projects and tasks, improve utilisation visibility and support project and operational reporting.

Ticketing & Issue Management

Centralise issues, requests, ownership, priorities, status, SLA tracking and resolution history in one application.

Facility Management

Digitise facility-related requests, maintenance activities, checklists, responsibilities and operational follow-up.

Beyond standalone software

Operational applications that connect to finance and ERP.

Operational applications become more valuable when they connect to the finance and enterprise systems behind them. Hourglass can integrate operational workflows with ERP, finance, documents, users and management reporting.

Example flow

RFQ → Purchase Order
Inventory → Consumption
Service Contract → Billing
Timesheet → Project Cost
Ticket → Resolution & Reporting

Capture

Replace informal requests, spreadsheets and disconnected records with structured digital capture.

Control

Introduce ownership, approvals, business rules, checklists and audit trails.

Connect

Integrate operational applications with ERP, finance and other enterprise systems.

Improve

Use dashboards and operational data to identify bottlenecks and improve performance.