Managed Application Support

Keep your business applications running, supported and improving

We provide practical application support and engineering capability for business-critical systems — helping organisations resolve issues, deliver enhancements and keep applications aligned with changing business needs.

Application Support Incident Resolution Enhancements Monitoring Application Engineering

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Beyond keeping the lights on

Application support should help the business move forward

Business applications rarely remain static. Users raise issues, processes change, integrations evolve and new requirements appear.

Our model combines support with engineering capability — so the same team can help diagnose problems, implement fixes, deliver enhancements and improve the application over time.

Technology coverage

Support across your application landscape

Oracle Applications & Fusion

Functional and technical application support, enhancements, integrations and specialist capability.

SAP

Support capability around business applications, integrations, reporting and application enhancements.

Salesforce

Application support, enhancements, integrations and business process changes around Salesforce environments.

Custom Applications

Support for web, mobile and enterprise applications built internally or by third-party providers.

Integrations & APIs

Investigate and support the interfaces that connect your applications and business systems.

Other Enterprise Platforms

Where specialist capability is required, we can assemble the appropriate technology expertise around your application landscape.

What we support

One support model across incidents, changes and improvements

01 — APPLICATION INCIDENTS

Application incidents

Investigate issues, identify root causes and coordinate resolution to restore business operations.

02 — FUNCTIONAL SUPPORT

Functional support

Understand how the application is being used and help users resolve process and application problems.

03 — TECHNICAL SUPPORT

Technical support

Support application components, integrations, interfaces, data flows and technical issues.

04 — ENHANCEMENTS

Enhancements

Turn new requirements and improvement opportunities into controlled application changes.

05 — CONTINUOUS IMPROVEMENT

Continuous improvement

Identify recurring issues, process friction and technical debt and progressively improve the application.

How the model works

Flexible support around your existing team

Extend your team

Add application engineering capacity where your internal team needs additional support.

Take ownership

Use Hourglass to provide ongoing support for defined applications or application areas.

Support a transition

Help stabilise and take over applications from an incumbent provider or internal team.

Build & support

Combine application development with long-term support so knowledge stays close to the engineering team.

Business continuity

Keep important applications supported and issues moving toward resolution.

Engineering continuity

Retain application knowledge while delivering fixes, enhancements and technical improvements.

Flexible capability

Bring in the right specialist capability when a requirement goes beyond the core support team.

Let's strengthen application support

Is application support consuming too much of your internal team's time?

We can provide the engineering and specialist capability needed to support, enhance and improve your applications.